Warranty, Returns and Exchanges
Returns for change of mind
We have a fairly generous return policy - if you change your mind, and an item is unmarked, and the packaging is not damaged, we'll refund your purchase. However, we can't take returns of helmets or other safety equipment. If the packaging is damaged or the item is dirty, we reserve the right to charge a restocking fee.
Additionally, if you buy something and then realise it's not up to the task, we'll credit the original price towards a more suitable replacement. For example, if you buy an aluminium rear rack and break it, we'll discount a replacement Cr-Mo steel rack. If you buy rechargeable lights and realise they're not good enough, we'll discount a replacement hub dynamo light system. Of course, we'll try to convince you to buy the better product in the first place :) .
Allegro bicycles come with a lifetime frame warranty, and a one year warranty for all the components.
We offer 5 years free servicing (excl. parts) for all Brompton bicycles purchased from us - we call it the Omafiets Brompton Club. You can also become a member by referring someone who then buys a Brompton from us. The warranty for manufacturing defects is five years for the frame, or two years for components from the date of first purchase.
ByK kids bikes
These bikes really are the only kids bike good enough for us to sell. They're so good that we offer a lifetime warranty, entitling the original purchaser to free repairs including parts. Since kids sometimes grow faster than you expect, we offer a 50% trade-in within the first year, and a 30% trade-in within 3 years of purchase.
eZee electric bikes have a one year free service period, meaning we'll fix everything - including flat tyres - for free. Electrical and mechanical parts have a one year warranty, except the motor, controller and battery which have a two-year warranty. The frame has a six-year warranty.
Focus Bicycles have a six-year warranty on the frame, and a one year warranty for all components.
Gazelle bicycles have a ten-year warranty on the frame, and a five-year warranty on suspension forks. They have a two-year warranty on all mechanical and electrical parts.
Jamis bicycles come with a lifetime frame warranty (excepting carbon frames/forks), and a one year warranty for all the components.
Surly bikes have a 3 year frame warranty and a one year warranty on all components.
Tern bikes have a 10 year frame warranty and a one year warranty on all components.
Vivente bicycles have a 15 year warranty on the frame and fork, and a one year warranty on all other parts.
Yuba bicycles have a lifetime warranty on the frame and fork, and a one year warranty on all other parts.
Some of our bicycles are second-hand. We take great care in restoring and repairing them. If they are worn, we replace items such as tyres, chains and brake pads. If a bicycle has a deficiency that for some reason we haven't corrected, we'll note it on the tag. Our secondhand bikes have a one year warranty on the frame and parts (excluding wear and tear on consumable items like tyres and tubes, brake pads, and parts of the drivetrain).
Services and repairs
All of our services and repairs have a 6 month warranty. That means that if something goes out of adjustment or needs fixing again within 6 months, we'll do it for free.
All new parts we sell have a 2 year warranty. This doesn't cover wear and tear, or crash damage.
Wheels that we build have a lifetime warranty. That means we'll true the wheel, replace broken spokes, and adjust the hub, free of charge. This doesn't cover bent rims or damaged spokes (due to impacts) or worn rims (due to braking).