Complaints

We really appreciate feedback, and we understand that despite our best efforts it's not always positive.

If you would like to make a complaint, you can do so in one of the following three ways:

1. Informally

This is often the best first step to resolving a complaint. We would encourage you to contact the person involved directly, either verbally or in writing. You can call us on (02) 8014 4228, or email us on [email protected].

We will attempt to promptly resolve your complaint in a manner that you are satisfied with.

2. Formally

If you're not satisfied with the response after making an informal complaint, please speak directly to Chris, the Managing Director. You can email [email protected], or call (02) 8014 4228 and ask to speak to Chris. He will investigate, keep you up to date with the progress of your complaint, and report back to you once the investigation process is complete.

3. To the NDIS Quality and Safeguards Commission

If your complaint relates to a service or support provided under the NDIS, you can make a complaint to the NDIS Quality and Safeguards Commission, either by phone (1300 035 544) or online. Please let us know if you would like assistance in making a complaint to the NDIS Quality and Safeguards Commission.